GAME SUPPORT
Game support
Chamo Friends: Lucky Coin
Frequently asked questions
Can I play without linking with Apple?
Yes. Linking with Apple is optional. If you play without linking, your progress is saved on this device. Ordinary play works offline. Card draws, spending Star Shards and making purchases need an internet connection. Play also requires a connection while you are linked.
Can I keep my progress if I reinstall the app or switch devices?
Yes, if you linked with Apple and your cloud save finished first. Use the same Apple account on the new installation. Before deleting the app or changing devices, check the last save time in Settings → Cloud save. The cloud cannot restore progress that was never linked or uploaded.
Can I use the same account on two devices at once?
Only one device can play on a linked account at a time. The next device shows a waiting screen. Close the game on the first device, then tap Try again on the next one. Switching may take a moment while the game checks your connection and the latest save. Linked play needs an internet connection.
What happens if I play after unlinking, then link again?
The game first asks whether to replace your cloud save with the progress on this device. If you choose No, you can review the cards and balances you would restore. Choosing No again cancels linking and keeps both saves. Progress and items from separate saves are never combined. After unlinking a device, you need to link again before drawing cards or spending Star Shards.
Does changing the language change purchase prices?
Switching between Japanese and English does not change prices or the currency. Prices depend on the country or region of your App Store account. Check Apple’s confirmation screen before buying.
What should I do if a purchase hasn’t appeared?
Check your internet connection. Keep the app installed and do not make the purchase again. Email us with your game ID and the date and time the problem occurred. Never send your Apple password or payment card number.
Can I change my ad privacy choices?
When you need to change a choice, Ad settings appears under Settings in the game. Its availability depends on your region and consent status.
Do Reset cloud progress and Delete account do the same thing?
No. Reset cloud progress resets your progress but keeps the Apple link and your unused paid Star Shards. To delete your game account and remove its Apple link, choose Delete account.
YOUR ACCOUNT
Delete your account
If you linked Lucky Coin with Apple, you can delete your game account from the app.
Open Cloud save settings
Go to Settings → Cloud save → Delete account.
Review what will be deleted
Check the progress and unused free and paid Star Shards you will lose. If you are making a purchase, claiming a reward or saving the game, let it finish first.
Verify your identity with Apple
After the final confirmation, verify your identity with Apple again. Wait until the app confirms that deletion is complete.
Deletion is permanent
This removes the game account, its Apple link, progress, cards, scenery, badges, coins and Star Shards. Your Apple account itself remains intact.
What happens to transaction records?
Deleting the account does not automatically cancel or refund purchases. We may keep purchase and paid Star Shard records as needed to meet legal obligations or prevent fraud.
Uninstalling the app leaves the cloud account in place. If a connection error interrupts deletion, check your connection, reopen the app and follow the instructions to resume.
If you cannot open the app or finish deleting your account, please email support. For details on how we handle your information, see the game’s privacy policy.
Still need a hand?
Tell us what happened. If you know your game ID, please include it in your message.
Email support ↗Opens your email app. Please do not send passwords or verification codes.
Lucky Coin Privacy Policy →